Deanna Clingan-Fischer, the state of Iowa's long-term care ombudsman since 2011, will become the university ombuds officer on Aug. 7. For the first time in its nine-year history, this is a full-time position.
As of July 1, all university employees -- faculty, professional and scientific and merit staff -- and graduate students are welcome to use the confidential services of the ombuds office, which include everything from simply listening to neutral assistance in resolving workplace conflicts. The ombuds office intentionally is housed in a less conspicuous campus location, 37 Physics.
In her role as long-term care state ombudsman, Clingan-Fischer directed investigations of consumer complaints related to health care facilities, assisted living programs, hospital long-term care units and elder group homes, as well as complaints related to Medicaid-managed care.
Previously, she worked for the the Iowa Department on Aging, serving as program planner and, later, legal services developer.
Clingan-Fischer earned bachelor's (emphasis in economics and business administration) and law degrees from Drake University after completing the paralegal program at Des Moines Area Community College, Ankeny.
Related story
Stolee to serve as interim ombuds officer, Jan. 19, 2017
