User guides
More than 30 user guides related to online working and learning are available on the ITS remote work webpage. The links lead to self-help articles in the IT knowledge base, which is searchable for support on many technology issues.
Although the commute may be shorter, there still are challenges for employees who are working from home. In addition to the information compiled on the ITS remote work resources website, here are some tips and tricks for your off-campus office.
VPN: What is it, and do I need it?
A connection to ISU's virtual private network (VPN) is NOT required for web-based applications like Workday, Webex, Cybox and Microsoft Outlook. The VPN can be overwhelmed by users who don't need it and should only be used to provide encrypted remote access for services like ADIN. Local IT support can help remote workers determine if they need a VPN connection.
Personal rooms on Webex
All ISU employees have "personal" meeting rooms on Webex -- a virtual office space with a permanent online address (https://iastate.webex.com/meet/yourNetID). For example, this could serve as a meeting space for students to connect with faculty or advisers during established office hours. Users can invite others to their personal room or request access to a colleague's room without setting up a meeting request through Outlook. Request notifications are delivered via email and must be accepted before visitors can enter personal rooms, which can be locked and unlocked for privacy.
Lighten the internet load
If you have unreliable internet access or a house full of people taxing your bandwidth, skip the video during online meetings. Users can turn off their own video feed in Webex and Zoom. To opt for an audio-only Webex feed of all participants, deselect "Show Participant Video" in the "View" drop-down menu.
Connecting from anywhere
Worried about your internet data limit? Most internet and telecommunications providers have joined the Federal Communications Commission's Keep Americans Connected initiative, pledging to provide unlimited high-speed service during the pandemic. Some also are raising data speeds, offering free services for students and low-income households, and enabling WiFi hot spots. Check with your internet and cellular phone providers to find out more.
When things seem S-L-O-W
Having connectivity issues with Canvas? Can't log in to your Okta dashboard? ITS established a webpage that identifies hiccups in campus services and networks. The system status page displays current and previous service interruptions, and planned maintenance on the horizon.
Help when you need it
The IT solution center is operational with staff working remotely. Service requests can be submitted by email (solution@iastate.edu), via the ServiceNow incident portal, or by voicemail (294-4000). The Center for Excellence in Learning and Teaching (CELT) website provides help with 24/7 Canvas support, a CELT response team and contacts for unit-specific support.
