Facilities, planning and management (FPM) is restructuring its service teams and processes in an effort to improve customer service and efficiencies across the department.
Wendy Kisch, FPM associate vice president, shared the reorganization plan with members of the department on June 5. The effort has been a priority for Kisch since she returned to FPM in July 2023.
"We take a lot of pride in our work and the services we provide for the campus community," Kisch said. "We also recognize there are areas in which we can improve, and the goal of this reorganization is to improve collaboration, communication and the overall experience for our customers."
Cross-functional teams
As part of the reorganization, FPM will create cross-functional service teams serving a portion of campus, rather than siloed functions serving all of campus. This will combine expertise from all areas -- project services, facilities services, trades and building systems -- on a single team assigned to a designated service area (see organizational chart below). Kisch said the new team structure will allow FPM to provide a holistic approach to the services it provides.
The cross-functional teams will require the creation of new positions and the elimination of others, but the reorganization will remain budget-neutral. FPM leadership will work with the employees directly impacted by the reorganization to discuss any changes to their positions. Implementation of the plan will take place in phases and may take up to a year to complete.
Phased timeline
The first phase began June 14 when the director and associate director positions were posted to Workday. The project will progress as leadership positions are filled.
"I appreciate the team's hard work to get to this point and the ongoing commitment to complete the reorganization plan. This is a complex process," said Heather Paris, interim senior vice president for operations and finance. "We also appreciate the patience and partnership of the campus community."
FPM will provide updates as the new service teams are created. Leaders do not anticipate any service disruptions to campus during the reorganization process.
FPM reorganization: Six service teams
The broadly defined "auxiliaries" will be expanded and refined as implementation progresses. Larger image of organization chart.
